ac44 is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming framework gives you the tools to stay in control of your play at all times.
If you suspect a minor is using the Platform: Contact our support team immediately at [email protected] or via WhatsApp at +880 1700 000000. We will investigate and act within 24 hours (BST, UTC+6).
Responsible gaming refers to a set of behaviours, habits, and platform tools that help players maintain a healthy relationship with gambling. At ac44, we define responsible gaming as playing for entertainment within limits you can comfortably afford, while remaining in full control of the time and money you spend. It means treating every bet as a cost of entertainment — not as an investment or an income stream — and stepping back whenever gambling stops being enjoyable.
For players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and Cox's Bazar — ac44 provides a transparent, fair environment in which slot games, live casino tables, and cricket betting on BPL, IPL, and T20 World Cup events can be enjoyed safely. Our responsible gaming tools are available to every registered player at no extra cost and can be activated at any time through your account dashboard or by contacting our support team.
Golden Rule: Only ever gamble with money you can afford to lose. Never chase losses. Never borrow money to gamble. Never gamble when you are stressed, upset, or under the influence of alcohol or substances. If any of these boundaries are being crossed, it is time to use one of ac44's responsible gaming tools or to speak with a support professional.
ac44 provides four core player-controlled tools to help you manage your gaming activity. All tools are free to use and take effect immediately or within 24 hours, depending on the type of limit.
Set a maximum amount you can deposit into your ac44 account over a defined period. Once your limit is reached, no further deposits will be accepted until the period resets. Deposit limits can be set in Bangladeshi Taka (BDT) and apply across all payment methods including bKash, Nagad, and Rocket.
A time-out temporarily suspends your ac44 account for a period of your choosing. During a time-out, you cannot log in, deposit, or place bets. Time-outs are ideal when you feel you need a short break to regain perspective without committing to a full self-exclusion.
Self-exclusion is a formal commitment to stop gambling on ac44 for a minimum period of six months. Once activated, your account is permanently suspended for the chosen duration and cannot be reopened — not even at your own request — until the exclusion period has fully expired.
Reality checks send you a notification at regular intervals during an active gaming session, reminding you of how long you have been playing and how much you have wagered in the current session. They help break the "flow state" of gambling and encourage you to pause and reflect.
How to activate these tools: Log in to your ac44 account and navigate to the Responsible Gaming section of your account dashboard. All four tools are available there. Alternatively, contact our support team at [email protected] or via WhatsApp at +880 1700 000000 and our team will apply any limit or exclusion on your behalf — 24 hours a day, 7 days a week (BST, UTC+6).
Problem gambling can develop gradually and is not always easy to recognise from the inside. The following are common warning signs that gambling may be moving from entertainment to a harmful habit. If you recognise several of these signs in yourself or someone close to you, it is important to seek help promptly.
Remember: Problem gambling is a recognised health condition, not a moral failure. It can affect anyone regardless of income, education, or background. Seeking help is a sign of strength, not weakness.
Chasing losses: Placing more bets — often at higher stakes — in an attempt to recover money lost in previous sessions. This is one of the most common and dangerous patterns in problem gambling.
Gambling with money you cannot afford to lose: Using funds earmarked for rent, food, school fees, bKash bill payments, or other essential expenses to fund gambling activity.
Gambling for longer than intended: Consistently exceeding the time you planned to spend on gambling, losing track of time during sessions, or skipping meals and sleep to continue playing.
Preoccupation with gambling: Thinking about gambling constantly — planning the next session, reliving past bets, or calculating odds when not on the Platform.
Hiding gambling activity: Concealing the amount of time or money spent gambling from family members, partners, or friends; feeling shame or guilt after gambling sessions.
Borrowing or stealing to gamble: Taking loans from friends or family, using credit facilities, or engaging in dishonest conduct to obtain money for gambling.
Gambling to escape problems: Using gambling as a coping mechanism for stress, anxiety, relationship difficulties, financial pressure, or emotional distress rather than as a leisure activity.
Failed attempts to stop or cut back: Making repeated, unsuccessful attempts to reduce gambling frequency or stop altogether; feeling restless or irritable when trying to cut back.
Answer the following questions honestly. If you answer "Yes" to three or more, we strongly encourage you to use one of ac44's responsible gaming tools or to contact a support professional.
Have you ever gambled with more money than you could comfortably afford to lose?
Have you ever spent more time gambling than you originally planned?
Have you ever returned to gambling the next day in order to win back money you lost?
Have you ever borrowed money from family, friends, or financial services to fund gambling?
Have you ever felt the need to hide the extent of your gambling from people close to you?
Has gambling ever negatively affected your work, studies, family relationships, or financial situation?
Do you find yourself thinking about gambling frequently, even when you are not playing?
Have you ever felt restless, irritable, or anxious when you tried to stop or reduce your gambling?
If you answered "Yes" to 3 or more questions: Please consider activating a time-out or self-exclusion on your ac44 account right away. You can also contact our support team at [email protected] for a confidential, non-judgmental conversation about your options.
How ac44 embeds responsible gaming into every layer of the Platform for Bangladesh players.
Every ac44 player must complete identity and age verification before depositing. We verify your NID or passport to confirm you are 18 or older and that you are who you say you are. No exceptions.
ac44's responsible gaming team monitors player behaviour patterns for indicators of problem gambling — including rapid deposit escalation, loss-chasing cycles, and unusually long sessions — and may proactively reach out to affected players.
Deposit limits, session time limits, and betting limits are entirely in your hands. You can set, adjust, or reduce them at any time. Reductions are always immediate; increases are subject to a mandatory 24-hour review period.
Any player who feels their gambling is out of control can self-exclude instantly by contacting support or using the account dashboard. Once activated, the exclusion is binding and cannot be reversed for the chosen duration.
Our support team is available around the clock via live chat, email at [email protected], and WhatsApp at +880 1700 000000. All responsible gaming conversations are handled with complete confidentiality and zero judgment.
ac44 does not target promotional communications at players who have activated cooling-off periods or self-exclusions. Bonus offers are never framed in ways designed to encourage loss-chasing or excessive spending.
If you believe gambling is becoming a problem for you or someone you know, do not wait. Contact the ac44 responsible gaming team immediately. All conversations are strictly confidential. We are here to help — not to judge.
All responsible gaming requests — including deposit limit changes, time-out activations, and self-exclusion applications — are processed within 24 hours of receipt, Bangladesh Standard Time (UTC+6).
ac44 offers cricket betting, live casino games, and hundreds of slots — all designed for safe, responsible entertainment. Set your limits before you start, and enjoy the experience.