ac44 Privacy Policy

ac44 ("ac44", "we", "us", "our") operates the online casino and sports betting platform accessible at https://ac44.bid ("the Platform"). As a platform serving players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — we process a range of personal data in order to provide our services, process payments via bKash, Nagad, Rocket, Upay, and local Bangladeshi banks, verify player identities, and maintain a safe gaming environment.

This Privacy Policy applies to all personal data we collect and process in connection with your use of the Platform, including during account registration, gameplay, deposits and withdrawals, customer support interactions, and marketing communications. It applies to all players, prospective players, and visitors to the ac44 website.

By registering an account on the Platform or otherwise using the ac44 service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you must not use the Platform.

ac44 collects the following categories of personal data from players and Platform visitors:

We collect only the data that is necessary and proportionate for the purposes described above. We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where identity documents provided for KYC purposes incidentally contain such information.

ac44 collects personal data through the following channels:

• Direct submission: When you register an account, complete your player profile, submit KYC documents, make a deposit or withdrawal request, contact our support team, or respond to a survey or promotion.
• Automated technologies: When you browse or use the Platform, we automatically collect technical and usage data through server logs, session tracking, and standard web technologies including cookies and similar tracking technologies (see Section 7).
• Payment providers: When you initiate a deposit or withdrawal using bKash, Nagad, Rocket, Upay, or a Bangladeshi bank, the payment provider shares transaction confirmation data with ac44 to allow us to credit or debit your account balance.
• Identity verification services: Where ac44 uses a third-party KYC or identity verification provider, that provider may return a verified identity status and data extracted from your submitted documents.
• Fraud detection partners: Our fraud and risk management systems may receive data from third-party fraud intelligence services to help identify suspicious activity, duplicate accounts, or prohibited conduct.

ac44 uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and closing your ac44 player account; authenticating your identity on login; communicating account status changes.
• Payment processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), and other Bangladeshi financial institutions; reconciling transaction records; resolving payment disputes.
• Identity and age verification: Confirming that you are at least 18 years of age and that the identity you have provided is genuine, in accordance with our responsible gaming obligations and KYC procedures.
• Service delivery: Providing access to casino games (slots, live dealer, table games), sports betting markets including BPL cricket, IPL, and T20 World Cup events, and all other features of the Platform.
• Fraud prevention and security: Detecting and investigating duplicate accounts, money laundering, bonus abuse, unauthorised access, and other forms of prohibited conduct; enforcing our Terms and Conditions.
• Responsible gaming: Monitoring gameplay patterns for indicators of problem gambling; administering deposit limits, cooling-off periods, and self-exclusion requests; complying with responsible gaming obligations.
• Customer support: Responding to queries, complaints, and technical issues submitted via live chat, email, or WhatsApp.
• Legal compliance: Meeting our obligations under applicable law, responding to lawful requests from authorities, and maintaining records as required by financial regulations.
• Marketing and promotions: Sending you information about ac44 bonuses, seasonal offers (Eid, Pohela Boishakh, Victory Day promotions), new games, and platform updates, where you have consented to receive such communications.
• Analytics and improvement: Analysing aggregated, anonymised usage data to improve Platform performance, user experience, and game selection.

ac44 processes your personal data on the following legal grounds:

• Contractual necessity: Processing that is necessary to perform the contract between you and ac44 — that is, to operate your player account, process your transactions, and deliver the gaming services you have requested.
• Legal obligation: Processing that is required for ac44 to comply with applicable legal and regulatory requirements, including KYC obligations, anti-money-laundering (AML) rules, and record-keeping duties.
• Legitimate interests: Processing that is necessary for ac44's legitimate business interests, including fraud prevention, security monitoring, responsible gaming enforcement, and analytics — provided those interests are not overridden by your privacy rights.
• Consent: Processing that is based on your explicit, freely given consent — specifically, the sending of marketing and promotional communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

ac44 does not sell your personal data to third parties. We share your data only in the following circumstances and only to the extent necessary:

• Payment providers: We share the minimum data required with bKash, Nagad, Rocket, Upay, and partner Bangladeshi banks to process your deposit and withdrawal transactions. These providers process data under their own privacy policies and are bound by contractual data protection obligations.
• Game studios and platform providers: Game outcome data and session identifiers may be shared with our game supply partners (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) for game delivery, RNG audit, and technical support purposes. These partners are prohibited from using this data for any purpose beyond those specified in their agreements with ac44.
• Identity verification providers: KYC document data may be shared with accredited identity verification services for the sole purpose of confirming your identity and age.
• Fraud and security partners: Technical and usage data may be shared with fraud detection services to identify suspicious activity and protect the Platform and its players.
• Legal authorities: We may disclose personal data to law enforcement agencies, courts, regulators, or other government bodies where we are legally required to do so, or where we believe disclosure is necessary to prevent or investigate illegal activity, protect our legal rights, or respond to a valid legal process.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of ac44's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

ac44 uses cookies and similar technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. The following categories of cookies are used:

You can control and delete cookies through your browser settings. Please note that disabling non-essential cookies may affect certain features of the Platform. ac44 does not use third-party advertising or retargeting cookies. We do not place tracking pixels for external advertising networks on the Platform.

ac44 retains personal data for as long as is necessary for the purposes for which it was collected, subject to the following retention guidelines:

• Active accounts: Personal data associated with an active player account is retained for the lifetime of the account and for a period of five (5) years following permanent account closure, in order to comply with financial record-keeping obligations and to handle any post-closure disputes or investigations.
• KYC and identity documents: Identity verification documents (NID copies, passport scans) are retained for a minimum of five (5) years following the end of the player relationship, in accordance with anti-money-laundering best practices.
• Transaction records: Records of all deposits, withdrawals, and betting transactions are retained for five (5) years following the transaction date.
• Support communications: Live chat transcripts, emails, and support ticket records are retained for two (2) years following resolution of the matter.
• Marketing data: Marketing preference records and consent logs are retained until you withdraw consent and for one (1) year thereafter.
• Technical and usage logs: Server logs and session data are retained for up to twelve (12) months for security and fraud analysis purposes.

When data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

ac44 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• TLS/SSL encryption: All data transmitted between your device and the ac44 Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols. Our website operates exclusively over HTTPS.
• Password hashing: Account passwords are stored exclusively in hashed and salted form using a strong one-way hashing algorithm. No ac44 staff member can access your password in plaintext.
• Access controls: Access to systems holding personal data is restricted to ac44 personnel and authorised partners who require it for their specific job functions. All access is logged and regularly audited.
• Two-factor authentication: ac44 systems that process sensitive personal data are protected by multi-factor authentication for all administrative access.
• Regular security assessments: The Platform undergoes periodic security reviews and vulnerability assessments to identify and remediate potential weaknesses.
• Data minimisation: We limit the personal data processed in each system to only what is strictly necessary for that system's function.

As an ac44 player, you have the following rights in relation to the personal data we hold about you:

• Right of access: You may request a copy of the personal data ac44 holds about you. We will respond to verified access requests within 30 days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please note that rectification of KYC documents may require re-submission of valid identity documents.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ac44's legal obligations to retain certain data for regulatory and financial compliance purposes.
• Right to restriction: You may request that the processing of your data be restricted in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on a contractual basis and is carried out by automated means, you may request a machine-readable copy of your data.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring. ac44 will cease such processing unless it can demonstrate compelling grounds that override your interests.

To exercise any of these rights, please contact our Data Protection team at [email protected] with the subject line "Data Rights Request — [Your Name]". We will acknowledge your request within 5 business days and respond substantively within 30 calendar days. Requests may be subject to identity verification before they are processed.

The ac44 platform is strictly intended for use by adults aged 18 and above. We do not knowingly solicit, collect, or process personal data from any person under the age of 18. Age verification is a mandatory step in the account registration process and is conducted in accordance with Section 2 of our Terms and Conditions.

If you are a parent or guardian and believe that a person under 18 in your care has created an ac44 account or submitted personal data to the Platform, please contact us immediately at [email protected]. We will investigate the matter promptly, close the account, delete any associated personal data, and return any deposited funds to the originating payment method.

ac44 supports national responsible gaming initiatives and encourages parents and guardians to use internet filtering tools to prevent minors from accessing online gambling platforms.

The ac44 Platform integrates with third-party services including payment gateways (bKash, Nagad, Rocket, Upay, and partner banks) and game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others). When you interact with these third-party services — for example, when initiating a bKash payment — you may be subject to the privacy policies of those third parties in addition to this Privacy Policy.

ac44 is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party payment or service provider you interact with in connection with your use of the Platform. All third-party providers used by ac44 are selected in part based on their data protection standards and are bound by contractual data processing agreements with ac44.

The Platform does not contain links to external websites unrelated to ac44's services. All navigation links remain within the ac44 domain.

ac44 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform functionality. When we make material changes, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered players via email or an on-platform notification.

Your continued use of the Platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so that you are always aware of how your personal data is being handled.

If you have concerns about any proposed changes to this Privacy Policy, you are welcome to contact our support team before the changes take effect. If you do not accept the revised policy, you must cease using the Platform and may request account closure as described in Section 10.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ac44 processes your personal data, please contact us through the following channels:

• Email: [email protected]
• WhatsApp: +880 1700 000000
• Live Chat: Available 24 hours a day, 7 days a week via the ac44 website
• Support Hours: 24 hours, 7 days a week (Bangladesh Standard Time, UTC+6)

For formal data rights requests, please use the subject line "Data Rights Request — [Your Name] — [Date]" in your email. For security incident reports, please use the subject line "Security Incident — [Your Username] — [Date]". We aim to acknowledge all privacy-related correspondence within 5 business days.